September 21, 2026
What to fix when your chatbot gives incorrect answers
Separate chatbot errors into source quality, retrieval, answer generation and action authority. Use repeatable examples to target and verify corrections.
Read the guideAI services
AI chatbots and knowledge assistants
We build AI assistants for your website or team using agreed knowledge sources. The experience answers questions, guides people to relevant information and hands over to a person when needed.
01 / STARTING POINT
Is this the right work for you?
When customers ask recurring questions or your team spends time searching documents, we start with the information structure. We define the audience, supported topics and what happens when the assistant cannot answer.
02 / SCOPE AND DELIVERABLES
What will we prepare together?
Knowledge preparation
We organise service information, documents and common questions, clarifying freshness, ownership and access for different users.
Conversation and handover
We design introductions, answers, source references and handover to human support, adding enquiry collection where appropriate.
Implementation and answer checks
We deploy to the selected channel and check real questions, missing sources and out-of-scope requests. Information updates and monitoring have clear owners.
03 / REVIEW AND DELIVERY
How do we make progress visible?
We review answers for source accuracy, clarity and appropriate guidance. Unanswered questions and handovers inform the next improvements.
We agree the starting point, deliverables and responsibilities together. Timeline, production scope, required access and ongoing support are defined in your proposal.
04 / COMMON QUESTIONS
Before we begin.
Will the assistant answer every question?
It is designed around agreed scope and accessible information. We provide a path to acknowledge missing information, ask a follow-up or direct the user to a person.
Can it be added to my existing website?
Yes, where the website and selected provider support integration. Channels, user access and ongoing usage costs are assessed upfront.
SERVICE · SOLUTION · GUIDE
The other parts of your project.
Explore complementary expertise and guides that support your decisions.
Let us define the first step together.
Tell us about your projectGO / GUIDES